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FAQs

PRODUCTS

  • Is there a difference between the Seedless Yoni Gel and the regular Yoni Gel (with seeds)? No; all Yoni Gels are formulated the same. The only difference is the addition of poppy seeds.
  • Why did I receive a different color Yoni Gel than what’s pictured on SALT.XO’s website? We make our Yoni Gels in a variety of colors using natural mica powders. The color Yoni Gel you receive will vary unless otherwise stated in our product descriptions.
  • Can all of the bars be used for full body use? Yes, all of our bars can be used for your entire body excluding intimate areas such as the external female and male intimate areas . The Yoni Bar is the only bar formulated and recommended for cleansing your intimate areas.
  • Should I use the yoni bar inside of my vagina? We highly recommend that you do not use the yoni bar inside of your vagina, it should only be used externally. Be sure to consult with your OBGYN or a medical professional before using the Yoni Bar or any of our products.
  • Does the Citrus Detox Bar or Gel cause dryness? The Citrus Detox Collection may cause temporary dryness due to the activated charcoal. We recommend pairing these cleansers with our Ultra Balancing Toner and Facial Fuel Moisturizer to boost your skin’s hydration. Alternatively, we recommend trying our Vitamin C Gel or Bar, gently formulated to provide the same deep cleansing properties without potentially drying the skin.
  • Is it normal to break out after using the Citrus Detox Bar or Gel for the first time? The Citrus Detox Collection was formulated to '"detox" your skin. This means the products will extract toxins and impurities from your skin. This extraction is indicated by the skin breaking out. The breakouts should only last for a week. If you notice the breakouts persist more than a week, we recommend emailing our support team for further assistance.
  • Can I use the Eczema Bar on my infant? We recommend using the Eczema Bar on children 2+ years old. We also recommend using our Cool Kids Bar which is also If your child suffers from eczema, please use the cool kid's bar. It is safe for babies 6 Months and older.

SHIPPING + ORDERS

  • When will I receive a tracking number? Our order processing time is 7 - 10 business days after the order is placed. Once your order is ready to be shipped, we will email you your shipping confirmation email with your tracking number.
  • What happens if my order is returned to sender? If your order is returned to us, you will be refunded (minus the shipping cost). SALT.XO is not responsible for any shipment issues caused by UPS or USPS.
  • Can I cancel my order once it is placed? All sales are final. We do not allow order cancellations or offer refunds and exchanges.
  • What if I input the wrong shipping address for my order? Please email us at suppport@saltxo.com for immediate assistance updating your shipping address. If your order is shipped before we are able to update your shipping address, we will provide steps for updating your shipping address and delivery preferences with our shipping carrier.
  • Do you ship internationally? We ship worldwide excluding Puerto Rico and the U.S. Virgin Islands.

 GENERAL

  • How do I stay updated on upcoming restocks and sales?

    Sign up for our email newsletter and text messages for all Saltbae updates and announcements.You can also follow us on Instagram (@salt.xo) and Tik Tok (@iamsaltxo).

  • Do you offer products for men? Our men’s line BAZE is available 

  • Can I use the products if I’m pregnant? We recommend consulting with your OBGYN or a medical professional before using the Yoni Bar or any of our products.

  • Is SALT.XO hiring? We hire on a rolling as needed basis. Most of our positions are located in Central Florida. Complete our online application to be considered to join the Saltbae Team.

  • How do I become a brand ambassador? Email us at support@saltxo.com for brand ambassador and marketing opportunities with our team.

  • Does SALT.XO offer wholesale? Thank you for your interest in wholesaling our products. At this time, we do not offer wholesale for any of our products.

  • I have another question. Email us at support@saltxo.com; we got you Saltbae;)